Glossary
Accessibility - Extent to which a consumer or user can obtain a good or service at the time it is needed.
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Assurance - a positive declaration intended to give confidence
Audit - Systematic examination and verification of a firm's books of account, transaction records, other relevant documents, and physical inspection of inventory by qualified accountants
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Business process - a collection of linked tasks which find their end in the delivery of a service or product to a client.
Business requirement - details the business solution for a project including the documentation of customer needs and expectations.
Business value - an informal term that includes all forms of value that determine the health and well-being of the firm in the long run.
Case Study - a research method involving an up-close, in-depth, and detailed examination of a subject of study (the case), as well as its related contextual conditions.
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COBIT – Control Objectives for Information and Related Technologies
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Constraints - limitation or restriction.
Control - the power to influence or direct people's behavior or the course of events.
Data-based decision making - educator’s ongoing process of collecting and analyzing different types of data, including demographic, student achievement test, satisfaction, process data to guide decisions towards improvement of educational process.
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Governance - Establishment of policies, and continuous monitoring of their proper implementation, by the members of the governing body of an organization.
Heuristics - the process of gaining knowledge or some desired result by intelligent guesswork rather than by following some pre-established formula.
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ISACA – Information Systems Audit and Control Association
ITIL – Information Technology Infrastructure Library
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IT Capabilities - an organization's ability, by virtue of its IT assets and know-how, to create business value.
Management - the administration of an organization, whether it be a business, a not-for-profit organization, or government body.
Measurement - the assignment of a number to a characteristic of an object or event, which can be compared with other objects or events.
Planning - the process of thinking about and organizing the activities required to achieve a desired goal.
Risk - A probability or threat of damage, injury, liability, loss, or any other negative occurrence
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SWOT – Strength, Weakness, Oppertunity, Threat
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Value - the monetary worth of an asset, business entity, good sold, service rendered, or liability or obligation acquired.
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Val IT – Value from IT investment